APJ’s Operational Response to Covid-19 – Updated Wednesday 4th November, 2020. 

APJ Solicitors are, first and foremost, focused on protecting the safety and wellbeing of our clients, colleagues and the wider community, whilst ensuring we maintain our ability to provide a high quality of service to clients during this difficult time.

APJ has a designated Covid-19 team, where our Directors and Departmental Managers from across the firm meet regularly, monitoring information from the authorities alongside the most recent government guidance in respect of the Covid-19. This enables us to ensure that we have sufficient strategies in place to continue providing clients with support during the progression of their cases.

Following on from the latest government announcement of a national lockdown commencing from Thursday 4th November, all staff who can work remotely will be. We have proved that our employees are able to effectively and successfully work from home and ensure there is no disruption to our clients or cases.

The offices shall remain closed to visitors until further notice, as we wish to keep face-to-face contact to a minimum.

Deadlines and Court Dates:

We are continuing to support our clients as effectively as always. We shall continue to work to identify any upcoming deadlines, including court dates, which may be affected. Any variations to court dates and directions will be communicated directly to our clients.

If you wish for more information on courts please read our blog: https://www.apjsolicitors.co.uk/an-update-on-your-ppi-claim/

Business Continuity

Ensuring the safety of our colleagues and delivery of optimal service to our clients is critical. Our Disaster Recovery Team continues to meet on a daily basis remotely, to identify any further steps needed to support our clients and business during these unprecedented times.

We continue to prioritise the wellbeing of our people, clients and other stakeholders whilst protecting our ability to continue supporting clients as a matter of urgency.

We urge all communication be completed electronically, wherever possible. Our postal capabilities, while still operational, are not at 100% and heavily reliant upon the Post Office which may cease altogether in due course. Our printing facilities are working at capacity but are dependent upon the Post Officer to maximise their benefit.

If your contact details have changed recently or you believe we may not have the most up to date information for you: please email us at enquiries@apjco.co.uk stating your name, reference number together with your new details.

We reiterate that we remain focused on continuing to provide services to our clients at optimal levels with minimal disruption and will keep you updated with any significant updates or changes in our approach and of course, we wish you, your family, friends and colleagues well during this time.

 

Helpful links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.who.int/

https://www.fscs.org.uk/news/fscs-news/covid-19/

https://www.fca.org.uk/coronavirus

https://www.financial-ombudsman.org.uk/coronavirus

https://www.pensions-ombudsman.org.uk/coronavirus-covid-19-update/

https://www.thepensionsregulator.gov.uk/en/covid-19-coronavirus-what-you-need-to-consider